Frequently Asked Questions
Q — Where do Montbell UK orders ship from?
A — All our orders ship within the UK from our UK warehouse.
Q — Does Montbell UK ship orders to customers outside the UK?
A — Montbell UK only ships to customers within the United Kingdom. If you’re outside the UK you can order from the Montbell global website at www.montbell.com.
Q — Who runs Montbell UK?
A — Montbell UK is owned and operated by Wisdom & Effort Limited. As well as being outdoor enthusiasts, we’re also the UK distributor for Montbell.
Q — Why doesn’t Montbell UK stock the full Montbell range?
A — We currently stock a focussed selection from Montbell’s extensive range of outdoor clothing and equipment. This UK-focussed selection will expand and evolve and in the meantime, if we don’t have something in stock, you can order from the Montbell global website at www.montbell.com.
Q — Can Montbell UK order something in for me from the full Montbell range?
A — We can only sell the clothing and equipment that we have listed here on the Montbell UK website so unfortunately we cannot order individual items. Instead you can order from the Montbell global website at www.montbell.com.
Q — How exact are the product measurements?
A — The measurements we use are those given to us by Montbell themselves and are based on the original manufacturing specifications. For various reasons these might be slightly different from the actual measurements of the individual final items.
Therefore the measurements should only be used as a guide.
Q — Does the clothing stocked by Montbell UK use Montbell’s Western sizes or Montbell’s Asia sizes?
A — As much as possible Montbell UK stocks the Western sizes of Montbell’s clothing. We occasionally stock something that uses Montbell’s Asia sizes when a Western version is not available. When this happens we will explain this clearly on the product page.
We always recommend that you check the size guide measurements first if you are not familiar with how Montbell’s clothing fits or are not sure which size will fit you.
Q — How can I track my Montbell UK order?
A — We’ll send you an order confirmation email as soon as we have your order and we’ll send you a shipping confirmation as soon as we’ve shipped your order.
The order confirmation email includes a link to check on your order’s progress before shipping and the shipping confirmation email will include a link to the courier’s tracking page and your tracking code. If you have created an account on the Montbell UK website you can log in and find your orders and tracking information there.
Q — How can I return my order to Montbell UK?
A — See our full returns policy page for all the information about returning an order.
Q — I bought a piece of Montbell clothing or equipment from somewhere else in the UK, can I return it to Montbell UK?
A — We only accept returns of clothing or equipment ordered from the Montbell UK website or bought in our Keswick shop. If you bought from somewhere else you should always contact that shop first if you want to return something or need help. Under UK consumer law they should look after you and sort out any problems.
Q — I bought something from the Montbell UK shop in Keswick, can I return it to the website returns address?
A — Yes, of course you can. See our returns policy page for all the information about returning an order.
Q — I bought something from the Montbell UK website, can I return it to the Keswick shop?
A — Yes, of course you can. See our full returns policy page for all the information about returning an order and the shop staff will be happy to help.
Q — Does Montbell UK accept Montbell Club points towards payment? Do purchases from Montbell UK earn Montbell Club points?
A — Unfortunately we are not currently able to be a part of Montbell Club’s points scheme and so cannot accept them as payment, nor will you earn Montbell Club points when you buy from Montbell UK.
